I was scammed on Amazon, how can I escalate?

I bought a robot vacuum on Amazon, and instead of the robot i received a set of brushes.
I applied for a refund and sent the brushes back to Amazon, but once they received the item, they are saying that i am not eligible for a refund since i did not send the correct item and their decision is final.

What are my options?
I have proof that the weight of the item received is 0.1kg and a robot should weigh at least 3.5kg

The content was posted by mouthpiec on 2021-08-27 19:29:21 via reddit

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One Comment

  1. Waitingfor131 says:

    Did you purchase with a credit or bank card? I would file a dispute or a chargeback and provide the evidence to them.

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