Scammed by a Legitimate website

I just ordered a North Face jacket off of but i haven’t recieved a confirmation email. The money got took from my bank but when i look into my “TrekkInn” account i see that there are “no placed orders”.
Now i havent gotten a chance to get a reply because it happened like an hour ago and its nighttime over here but what i dont understand is that TrekkInn seems to be a legitimate website eith tens of thousands of products so if its outright a scam that just takes your money why wouldnt it have been taken down a long time ago?
I have tried calling customer service and even tough i know they wont pick up the phone at midnight i got this “automated service women” speaking in spanish so i dont even know if calling customer support is an option.
Im really mad right now but what can i do about it?

Edit: when i choose how to pay every time i tried to tap IDeal it this whole part where all the options where turned blue like it was one big button (trying my best to explain here) then finally i got redirected to the Idead bank transef and i transfered the money.

The content was posted by BetaBang on 2021-11-18 23:13:31 via reddit

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  1. Aunty_Fascist says:

    They’ve been in business since 2009 so they’re not outright a scam.

    I suggest cooling off and waiting until their business hours tomorrow to call customer service and see what’s going on.

    If you can’t get satisfaction, then contact your bank or credit card company (however you paid) for a chargeback. You don’t have to do that right this minute, you’ll have at least a few days’ grace period.

  2. You said you placed the order an hour ago. They took the order and processed it through their payment processing system automatically. They are based in Spain so it would have been 1130 PM when you placed the order. Nobody is there to pull your order and pack it. I am sure you will get updated info in your profile tomorrow.

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