The general Internet business method is to use “Renewed” or “Refurbished” in the title or comments when a laptop has had a prior owner. I purchased 3 units of a particular laptop model, thinking I was getting a great deal on these implicitly “new” laptops which were advertised to have i3 Intel chips in them. These tend to go about twice what I purchased them at, and it was an older model, and it was Wal-Mart, so the 50% price markdown wasn’t unreasonable. The results (the job of a third-party vendor on Wal-Mart):
* only 2 of the 3 laptops arrived, and the order has been marked complete.
* the orders arrived without original packaging
* running some internal tests on it, I found some lower-end unit instead of the advtised i3 (bummer!).
* also found out via a Service Tag Lookup that the computers’ warranty expired in 2019.
* one of the 2 laptops that arrived are clearly used. It’s stripped of its rubber “feet” and has serious scratches across the bottom chassis.
At this point, my intent is to just do damage control effectively: get my money back and alert Wal-Mart, that is, if they aren’t “already in” on how this seller or type of seller operates and condone it.
* I already messaged the dealer directly saying that I’m missing a laptop from the order.
* I have taken photos of the delivery box weight so that the number of units that would have shipped within it can be verified.
* Anything else I can/should do to protect myself?
* Also, if you have any references to posts/comments that explain this trend on the online market would be a bonus for me — I’ve never experienced this in Wal-Mart, and I want to be as up-to-date as possible on how some online stores may be evolving.
The content was posted by rootseat on 2021-01-25 06:44:34 via reddit